Return & Exchange Policy

Lishaay Designs Return Policy (Damage Only)

At Lishaay Designs, your satisfaction is our top priority. If your order arrives damaged, we’ll make it right:

1. Eligibility & Timeframe
   • Damaged items reported within 7 days of delivery qualify for return or exchange.
   • Please inspect your package upon arrival and notify us immediately of any issues.

2. How to Report a Damage

   1. Email support@lishaaydesigns.com within 7 days of delivery.

   2. In your email, include:
      – Order number
      – Photos of the damaged item and packaging
      – Brief description of the damage

3. Return & Replacement Options
   • Exchange: We’ll send you a replacement in the same size/color (subject to stock).
   • Refund: If a replacement isn’t available or you prefer a refund, we’ll credit your original payment method.

4. Shipping Costs
   • We cover return shipping for confirmed damaged items—no fees to you.
   • Prepaid return labels will be provided once damage is verified.

5. Condition for Returns
   • Item must be unworn, unwashed, and in its original packaging (tags attached).
   • Please do not remove any tags or labels until your replacement arrives.

6. Exceptions
   • Custom-embroidered or made-to-order pieces are non-returnable except in cases of manufacturing defect.
   • Sale items marked “Final Sale” may not be eligible for return unless damaged.